• Sales Manager Clothing store "Romashka" | 2021 - for now - work with CRM; - customer consultation and ordering; - dealing with customer complaints and claims; - maintaining reports and documentation; - interaction with other departments. Achievement - increased conversion to 30% • Workforce Manager and Customer service specialist Contact center "Teleperformance" | 2019 - 2020 - consultative customer support; - reporting of performance indicators work; - interaction with controlling departments; - administration of the hiring process; - compilation of the staff schedule and preparation of the time sheet. Achievement - improved service quality and project KPI

• IT School GoIT (Kyiv) 2022 Qa Engineer • Kyiv National University of Trade and Economics 2017 – 2020 Food Technologies - Bachelor